Exchanges and Returns
Exchanges and Returns
If for some reason you are not satisfied with your purchase, you can return one or more purchased products not later than 15 days from the delivery date.
From the moment the KSP Group staff authorizes the return (using the appropriate form you will find below), the products must be shipped to the address provided not later than 15 days. KSP Group reserves the right to refuse returns if communicated, sent or sent after the indicated days or if the products have been used (especially in water) or not intact. All items are checked before they are shipped.
In case of replacement, the product, once replaced, will be sent back to you FREE of charge by BRT.
In case of return, the refund issued will be equal to the value of the product, net of the shipping cost (even in the case of free shipping, the shipping cost incurred by us, equal to 10 euros, will be deducted)
Form to be filled in for Return or Refund request
If you have chosen our collection with BRT as a shipping method, all you have to do is send the request, wait for our confirmation with a direct link for the payment of the BRT collection (15 euros), close the product, and wait for the courier to come to collect the product, already supplied with a package label with address and details of the collection.
If you have chosen to independently return the product to our warehouse, all you have to do is wait for our confirmation, and arrange for the shipment to:
KSP GROUP
Via principe di Napoli 17
91016 Erice (TP)